Simply browse our store, add items to your cart, and proceed to checkout. You’ll receive an order confirmation email once your purchase is complete.
Frequently Asked Questions
- How do I place an order?
- What payment methods do you accept?
- Can I modify or cancel my order after placing it?
How do I place an order?
What payment methods do you accept?
We accept all major credit and debit cards through secure payment gateways at checkout.
Can I modify or cancel my order after placing it?
Orders can only be canceled or modified before processing begins. Please contact us immediately if you need to make changes.
- How long does shipping take?
- Can I track my order?
- What if my package is delayed or lost?
How long does shipping take?
U.S. Warehouse Shipments: 5-7 business days.
International Warehouse Shipments: 12-17 business days.
Processing time is 1-5 business days before shipment.
Can I track my order?
Yes! Once your order ships, you will receive a confirmation email with a tracking number. Tracking updates may take 72-96 hours to appear.
What if my package is delayed or lost?
Shipping delays can happen due to customs, high order volume, or carrier issues. If your order has not arrived within the estimated timeframe, please contact support@zydoz.com for assistance.
- What happens if my order is delayed?
- What should I do if I receive a damaged product?
- What if I receive the wrong product?
- When will I not receive a refund?
- What if I simply change my mind about my purchase?
What happens if my order is delayed?
If your order hasn't arrived within 45 days from the original shipping date and there’s no tracking information available, we’ll either issue you a full refund or resend your product at no extra cost. We believe in straightforward solutions without beating around the bush.
What should I do if I receive a damaged product?
If you receive a damaged item, simply send us clear photos or videos showing the damage within 30 days of delivery. Once verified, we’ll either refund your money or provide a replacement—no nonsense.
What if I receive the wrong product?
In the case of incorrect or missing items, we require photo or video proof to verify your claim. Once confirmed, we’ll either refund your purchase or send the correct product. We handle it the old-fashioned way: verify and correct.
When will I not receive a refund?
Refunds are not issued if tracking information confirms that your order was delivered—unless you can provide an official non-delivery certificate from your local post office. Additionally, we do not offer refunds for personal preferences or buyer’s remorse. Plain and simple.
What if I simply change my mind about my purchase?
We do not accept refund requests based on personal preference or buyer’s remorse. Once the order is confirmed, we expect customers to stand by their purchase unless there’s a genuine issue on our part.
- Do I need an account to place an order?
- Is my payment information secure?
- How do I contact Zydoz customer support?
Do I need an account to place an order?
No, but creating an account allows you to track orders and manage purchases more easily.
Is my payment information secure?
Yes! We use encrypted payment gateways and do not store your payment details.
How do I contact Zydoz customer support?
You can reach us at support@zydoz.com for any inquiries.
- Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order has not yet been processed, contact us immediately to request an address update.